Product support

Our technical team of experts is on standby and available to:

  • Answer your questions

  • Provide product advice

  • Assist with installation or troubleshooting

Our service department also offers product calibration, preventive maintenance, and customization services. Whether you need help with an existing product or want to learn more about a new one, we’re here for you.



Still can’t find what you’re looking for?
Contact our technical support center

Our technical support center is available 24/7 with just a click of a button. Find answers to frequently asked questions, step-by-step troubleshooting solutions, a selection of set-up guides, and technical product manuals available to download, when you need them. 

Here’s how to get started:

  • Connect with our technical team by creating a support ticket 

  • Make sure you have the product model and serial number on hand when you create your support ticket 

  • Our team will respond within 24 hours to help you resolve your issue

Visit our Technical Support Center

Remote support

We also offer remote support through video conference, for immediate help with product setup, troubleshooting or product operation questions. 

We’re available on:

Facetime

Zoom

Skype

Once you’ve requested remote support, our team will schedule a session that works with your availability.

Email: Technical Support

Product customization

At Yamato, we pride ourselves on offering customization to most products to match your application requirements. 

Simple customization includes:

  • External output terminals

  • Exhaust ducts

  • Additional exhaust or port cables

  • Observation windows 

… and more.

Custom design or OEM services are available.

To schedule a meeting, contact customer service at 1-800-292-6286 or email customer service.

Verification and calibration

Yamato works with you to provide temperature verification and calibration, using certified devices. Our service team recommends annual preventive maintenance, depending on product usage. 

This service can be performed either:

  • At the customer site by a Yamato Certified Technician

  • Or at our Service Center in Santa Clara, California 

Email: Technical Support 


Terms and Conditions

Payment terms

Company terms are prepaid or Net 30 to all customers with established credit unless specified.

Prices

All product prices are FOB Santa Clara, CA. U.S.A. Alternatively, we have occasional sales and product promotions.

Design and Specifications

Due to on-going improvement and development of our products, some items may differ slightly from the products described in our catalog and from our website.