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We’re here to help


Yamato’s Customer Service and Tech Support teams are on standby and ready to support your cannabis business! 

Need help navigating new instruments, choosing the right products, discussing customization, or finding replacement parts? Or maybe you need support with shipping, installation, or troubleshooting? 

A friendly, knowledgeable member of our team is happy to help.


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Still can’t find what you’re looking for?
 
Customer service

Our customer service team is ready to assist you with:

  • Product selection and advice

  • Sales estimates

  • Replacement parts

  • Accessories

  • Instrument customization 

  • Product literature

  • Purchase order status

And more. 

Available: 8am - 5pm PST
Phone: 1-800-292-6286
International: 1-408-235-7725
Fax: 1-408-235-7730
Email: Customer Service

Technical support

You can access our online Technical Support Center 24/7 to find:

  • Product manuals

  • FAQs

  • Installation guides

  • Step-by-step troubleshooting solutions

For assistance from our support team, to ask about a warranty, or to find replacement parts, please create a support ticket. Our support team will be in touch within 24 hours.

Available: 8am - 5pm PST
Phone: 1-800-292-6286
International: 1-408-235-7725
Fax: 1-408-235-7730
Email: Technical support

Office location

Yamato Scientific America Inc.

925 Walsh Avenue
Santa Clara, CA 95050
U.S.A.

1-800-292-6286


Product support

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Warranty policy

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Technical service providers

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Terms and Conditions

Payment terms

Company terms are prepaid or Net 30 to all customers with established credit unless specified.

Prices

All product prices are FOB Santa Clara, CA. U.S.A. Alternatively, we have occasional sales and product promotions.

Design and Specifications

Due to on-going improvement and development of our products, some items may differ slightly from the products described in our catalog and from our website.